Privacy Policy

1. Introduction

Maitly AI, Inc. ("Maitly", "we", "us", or "our") operates an AI-powered voice receptionist platform for restaurants and hospitality businesses. This Privacy Policy explains how we collect, use, store, and protect personal information from callers, restaurant partners, and visitors to our website at maitly.ai.

By using our services, you agree to the collection and use of information as described in this Privacy Policy.

2. Information We Collect

We may collect the following types of personal data:

• Phone numbers of callers who interact with our AI voice system
• Call recordings and transcripts for quality assurance and service delivery
• Reservation details including name, party size, date, and time
• Caller preferences and dining history (where available through integrations such as OpenTable)
• Device and network information for security and fraud prevention
• Email addresses and contact details submitted via our website or dashboard

3. SMS Messaging — How We Use Your Phone Number

When a caller interacts with our AI voice system and requests information to be sent via text message (such as an ordering link or confirmation), Maitly may send SMS messages to the phone number provided during the call.

By providing your phone number during a call with a Maitly-powered restaurant, you consent to receive SMS messages related to your inquiry or order. You will always be asked before a message is sent.

Message frequency will vary depending on your interaction with the service. Standard message and data rates may apply.

To opt out of SMS messages at any time, reply STOP to any message we send. To request help, reply HELP. You may also contact us at hello@maitly.ai.

4. How We Use Your Information

We use the information we collect for the following purposes:

• To provide and improve our AI voice and SMS services
• To process and confirm restaurant reservations
• To send requested SMS messages, including ordering links and confirmations
• To personalise caller experiences where consent has been obtained
• To comply with legal obligations and respond to legal requests
• To detect and prevent fraud and unauthorised access
• To communicate service updates and important account information

5. Data Sharing

We do not sell your personal data. We do not share your SMS opt-in data or phone number with third parties for their own marketing purposes.

We may share your information with trusted third-party service providers who help us deliver our services, including:

• Twilio (SMS delivery infrastructure)
• OpenTable (reservation management integration)
• Cloud hosting and data storage providers

These vendors are contractually required to keep your information secure and use it solely to provide services to Maitly.

6. Data Retention

We retain personal data only for as long as necessary to provide our services or as required by law. Call recordings and transcripts are retained for up to 90 days unless a longer period is required for dispute resolution or legal compliance. You may request deletion of your data at any time by contacting us.

7. Data Security

We implement industry-standard technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Access to personal data is restricted to authorised personnel only.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Opt out of SMS communications by replying STOP to any message
• Lodge a complaint with a relevant data protection authority

To exercise any of these rights, please contact us at hello@maitly.ai.

9. Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal data from children. If you believe a child has provided us with personal information, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website with a revised effective date. Continued use of our services following any changes constitutes your acceptance of the revised policy.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at: